Delivery & Returns
How long will it take for you to deliver my Package?
Royal Mail recorded delivery usually takes 2-3 days.
Will I be charged for delivery?
No, all orders will be delivered free of charge by the Royal Mail’s recorded delivery service to addresses within the UK
What happens if my Package doesn't arrive?
If in the unlikely event your item is not delivered within this timescale the item is not considered lost until 15 working days has elapsed.
Can I arrange for my Package to be delivered more quickly?
If you wish to express your delivery we can provide several further options: Royal Mail Special Delivery- £6.50 This service is guaranteed for the next working day before 1pm. (deliveries may also be done on Saturday but this cannot be guaranteed). Please place your order before 2pm to use this service. On Fridays we are able to offer a Royal Mail Guaranteed Saturday Delivery- £18.50. Please place your order before 4pm on Friday.
Are you able to arrange next day delivery?
Yes we can. If you need your delivery guaranteed next morning before 9am or on a Saturday we can provide the following options. Option 1: Royal Mail Guaranteed Next Day before 9am – £18.50. This service is guaranteed next working day before 9am. Please place your order before 2pm. Option 2: On Fridays we offer a Royal Mail Guaranteed Saturday Delivery- £18.50. Please place your order before 2pm.
Will a signature be required at the delivery address?
Yes, a signature will be required from the delivery address.
Can Packages be left with neighbours?
No, Packages cannot be left in porches or with neighbours.
What will happen if nobody is available to receive my Package?
If no one is available to sign for the package a note will be left by the postman/delivery driver to arrange for a re-delivery or collection from your local post office/sorting office.