FAQ

How long will it take for you to deliver my Package?

Royal Mail recorded delivery usually takes 2-3 days.

Will I be charged for delivery?

No, all orders will be delivered free of charge by the Royal Mail’s recorded delivery service to addresses within the UK.

Can I get same day delivery?

If you wish to express your delivery we can provide several further options: Royal Mail Special Delivery- £6.50 This service is guaranteed for the next working day before 1pm. (deliveries may also be done on Saturday but this cannot be guaranteed). Please place your order before 2pm to use this service. On Fridays we are able to offer a Royal Mail Guaranteed Saturday Delivery- £18.50. Please place your order before 4pm on Friday..

What if I need to modify my order?

If you need to modify you order please email ben@sunglassesuk.com we will get back to you within 24 hours. 

What if I need to change my shipping address?

If you need to modify you order please email ben@sunglassesuk.com we will get back to you within 24 hours. 

Can I get same day delivery?

If you need to upgrade you postage please email  ben@sunglassesuk.com with the request. Where possible we will upgrade the postage and process the payment via PayPal. 

What process do I need to follow to return goods?

Simply contact us for a return authorisation number and return the merchandise in resale-able condition in its original packaging (box or case, cloth bag, warranty card etc). Please also include either the original invoice/delivery note supplied and details of your, order/invoice number and your requirements for exchange or refund.

Will I need to pay to return a package?

No, the postage will be paid by SunglassesUK via a pre-paid label. Simply drop the package at your local post office clearly labelled with the SUK sticker.

When will I receive my refund?

Once a returned item is received a refund will be processed within 10 days of the item being received.

What happends after I place an order?

We will email you with the next steps in the repair. It will depend on if we are repairing or replacing the lenses. Please await our email on how to proceed

How do I post my sunglasses

We will follow you order once it has been processed with a Royal Mail Label which you can Freepost to our lab. Please make sure you include your contact details in the box with your sunglasses.  

What If you cant fix my sunglasses

Please note that all repairs are done at the customer’s own risk, we also cannot refund a repair that is unable to be completed, due to the cost of postage and our technicians time.

Still have a question?

Please contact us for more information.

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