How do I know if the goods I would like to order are in stock?

Once we receive your order we aim to email you within 48 hours with an estimated delivery time. We endeavour to keep a wide range of sunglasses in stock, however due to the vast choice available sometimes it is impossible. If your goods are out of stock we will automatically place them on back order- this is usually 7-10 working days. However it can be longer as we are dependant upon our suppliers. You can cancel or amend your order at anytime until a confirmation email has been sent to you to advising you that it has been dispatched.

How do I cancel an order?

To cancel an order you must contact Customer Service. They will normally be able to help you with cancellation unless your order has already been dispatched.

How can I pay for my order at sunglassesuk.com?

You can pay for your orders at sunglassesuk.com with the following credit cards – Visa, MasterCard or American Express, by Switch, Solo, and Visa Electron or by cheques drawn on a UK bank. If you’re enquiring about an order at sunglassesuk.com, please be sure to have your Order Number to hand.

What is sunglassesuk.com returns policy?

sunglassesuk.com unconditionally accepts returns from customers as long as we receive them within 7days in a resale-able condition and with all original packaging. Please be sure to include the following detail with all returns. Your daytime telephone number, Your sunglassesuk.com order number The reason for the return. A £4.99 admin charge is applicable.

Does sunglassesuk.com send orders abroad? If so, how much does this cost?

You can arrange for orders from SunglassesUK.com to be dispatched all around the world. The costs for this are £15.00 to Ireland or Europe, and £25.00 to the Rest of the World. Delivery to the UK is by FREE Recorded delivery!

How soon will I receive my order?

Subject to credit, security clearance and availability of stock, we aim to dispatch all orders within 48 hours of receipt of your order. They are dispatched by Royal Mail First Class Packet Post. Unless otherwise stated. Delivery within the UK normally can take between 3-5 days but may be quicker; to European destinations it is more likely to be 4-6 days and for the USA up to 7 days. Canadian deliveries can take longer. Postage and Packing varies for countries outside of the UK. Orders received after 2pm will be processed the following day. Orders made on Fridays after 2pm will be processed on Monday.

What do the prices include and what currency are they displayed in?

All our prices include vat. All prices are in GBP (United Kingdom Pounds)

 

Untitled-1